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Repairs - Whose Liability? Read our guide

Who should pay for a repair can be a sensitive issue, ultimately the lease sets the rules. Clearly, it would be unfair for the Service charge pot to pay for repairs inside other people's flats.

There are always emergency circumstances whereby we have to call out a contractor but this does not prevent the repair later being recharged to the lessee responsible. A common example of this would be perhaps a repair to an entryphone which turns out to be a handset fault (lessee's responsibility) rather than a system or wiring fault (service charge responsibility).

Below is a guide which covers the most common items. We are unable to give authoratitive guidance on window repairs because your lease will specifically state who has the responsibility for timbers, decorations, glass and/or sealed double glazing units.

If you notice any items missing from the repairs matrix please contact us.

Item Responsibility
Leaseholder Freeholder /
Management co.		 Developer /
New builder
Sleepers in hallways No No No
Mains water inlet pipe Possibly Possibly Unlikely
Waste pipes and Overflows Possibly Possibly Unlikely
Roof failure Depends Depends Depends
Broken Glass - Communal window No Yes Not Applicable
Noise (parties or contractors working on private flat after hours) Lessee to contact Environmental Health Department Lessee to contact Environmental Health Department Not Applicable
Gates - staying open No Yes Depends
Gates No Yes Depends
A boiler overflow pipe Yes No Unlikely
A toilet overflow pipe Yes No Unlikely
Fire alarm ringing No Yes Depends
Gas Yes No unless a communal system. Unlikely
Common parts lights on at the wrong times No Yes No
Roof exit window open Possibly Possibly Depends
Light bulbs need replacing in common parts or keep fusing No Yes No
Broken Glass - Residents private window Yes No Not Applicable
Locks Failure/Security Issues Depends Depends Depends
Central heating Yes No, unless a communal system. Unlikely
General Repairs Yes Yes Possible in 1st 1-2 years since build date
Broken Glass - Communal front door No Yes Not Applicable
Gates - Motor control malfunction, gates opening & shutting, not shutting properly or ceasing No Yes Depends
A bath waste / bath overflow pipe Yes No Unlikely
Trace and Access Possibly Possibly Possible in 1st 1-2 years since build date
Intercom system failure Depends Depends Depends
Vomit/Cleaning issues Depends Depends Not Applicable
Lift failure No Yes Depends
Leaks between flats & insurable events Yes Yes, if excess up to extent of excess No
Electricity Possibly Possibly Unlikely
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